NFC

How do NFC tags work?

All our products have an NFC tag on the left sleeve. These allow you to display your social networks, and to activate them you just have to bring your mobile phone close to the tag where the phone has the NFC reader.

How can I fill in the information displayed on the NFC?

On our website, you can find a page called "NFC", where, upon entering, you will find a form WHERE YOU MUST ENTER THE LINKS TO WHERE YOU WANT YOUR TAG TO REDIRECT THOSE WHO SCAN THE TAG. IT IS IMPORTANT TO NOTE THAT TO ACCESS THIS PAGE YOU MUST FIRST CREATE AN ACCOUNT AND LOG IN.

How do I know if my phone is compatible with NFC tags?

DON'T WORRY, ALL PHONES FOR THE PAST 10 YEARS HAVE HAD THIS TECHNOLOGY INTEGRATED. ALTHOUGH THERE ARE CERTAIN DEVICES THAT HAVE THE TECHNOLOGY DISABLED, ACTIVATING IT IS JUST A COUPLE OF CLICKS. TO DO THIS, GO TO YOUR PHONE SETTINGS AND LOOK FOR THE "NFC" SECTION.

Where is the NFC reader on my phone?

THE NFC READER OF APPLE DEVICES IS LOCATED ON THE UPPER BACK OF THE PHONE, WHILE ON ANDROID DEVICES, IT IS USUALLY LOCATED IN THE CENTER BACK OF THE PHONE.

Orders and Deliveries

What payment methods do we accept?

We accept payments with Visa, MasterCard, and American Express credit and debit cards, as well as payments through PayPal.

You can also pay with: Klarna (buy now, pay later), If you have any questions, check their frequently asked questions here: [Link to Klarna FAQs]

Can I use more than one discount code on my order?

If you are one of the few who have obtained a discount code, take advantage of it. Unfortunately, only one code can be applied per order.

Can I modify my order?

Yes, you can modify your order before it is processed. Contact our customer service team as soon as possible to request changes.

Can I cancel my order?

Yes, you can cancel your order before it is processed. To do so, contact our customer service team.

Where is my order?

You can track the status of your order using the tracking number provided in your order confirmation.

Standard Home Delivery

What are the standard delivery times?

Our standard delivery time is 2 to 3 business days.

I didn't receive my order, what happened?

If you have not received your order within the estimated delivery time, please contact our customer service team to resolve the issue.

Why haven't I received the confirmation email?

Make sure to check your spam folder. If you still haven't received the confirmation email, please contact our customer service team to verify your email address.

Returns and Refunds

What is our return policy?

Our return policy allows returns within 30 days of purchase. Check our Returns page for more information.

How can I change my order or get a refund?

To change your order or request a refund, please contact our customer service team. We will provide you with detailed instructions.

Damaged Items

What should I do if I receive a damaged item?

If you receive a damaged item, please contact our customer service team immediately. We will be happy to assist you in resolving the issue and replacing the item if necessary.

Additional Information

How do I contact customer service?

You can contact our customer service through our Contact page or by email at pravusstore@gmail.com